Privacy Policy

Effective Date: June 13, 2026  |  Last Updated: June 13, 2026

NutraPet (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. By using nutrapet.co and placing an order, you agree to the terms of this policy.

1. Information We Collect

We collect the following information when you interact with our store:

• Personal identifiers: name, email address, phone number
• Billing & shipping information: delivery address, payment details (processed securely via Shopify Payments — we do not store card data)
• Order information: products purchased, order history, transaction IDs
• Device & usage data: IP address, browser type, pages visited, time on site, referral source
• Communications: emails or messages you send to our support team

2. How We Use Your Information

We use your data to:

• Process and fulfil your orders
• Send order confirmations, tracking updates, and delivery notifications
• Respond to customer service enquiries
• Send marketing emails where you have opted in (you may unsubscribe at any time)
• Improve our website and product offering
• Comply with legal obligations
• Detect and prevent fraud and chargebacks

3. Sharing Your Information

We do not sell your personal data. We share your information only with trusted third parties necessary to operate our business:

• Shopify — our e-commerce platform and payment processor
• Shipping carriers — to fulfil and track your order
• Email service providers — for order and marketing communications
• Meta (Facebook/Instagram) — for advertising purposes where you have interacted with our ads
• Analytics providers — to understand site usage (e.g. Google Analytics)

All third parties are required to handle your data in accordance with applicable privacy laws.

4. Cookies

We use cookies and similar tracking technologies to improve your experience on our site, remember your preferences, and serve relevant advertising. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of the site.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for a minimum of 7 years for accounting and legal purposes.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at support@nutrapet.co.

7. Security

We implement industry-standard security measures to protect your data. Payment processing is handled entirely by Shopify Payments and is PCI DSS compliant. We do not store credit card information on our servers.

8. Children

Our store is not intended for use by children under the age of 16. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related queries: support@nutrapet.co